Refund policy

Moonlight Baby Sleep prides itself on sourcing sleep aiding products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. If you would like more information, please do not hesitate to contact us.

Returns

Customer satisfaction is our top priority and we want you to buy with confidence. If you are not completely satisfied with your purchase, please contact us before returning your order within 14 days from shipping date and we will be happy to honour an exchange or refund, excluding original shipping costs.

To receive your refund, the original receipt must be included, and the item must be in a re-saleable condition, unused and in original packaging. If the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

If you have an item that is not in ‘as new’ condition, please contact us prior to returning the goods.

For change of mind please note your return postage cannot be reimbursed.

We recommend that all returns are sent via a traceable form of postage or shipping as we cannot be responsible for return packages lost in the mail.

 

DAMAGED OR FAULTY ITEMS

If you receive an item which is damaged, we will replace or refund it. We encourage you to check your item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase.

We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded.

Please allow up to 14 days for your refund to be processed.

Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address. 

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the seller. If we consider that the manufacturer is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that there is a manufacturing fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us. Please keep all your receipts as proof of costs incurred.